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Privacy Policy

Personal Data Processing Policy

1. Information regarding the Company Responsible for Processing Personal Data

1.1. The purpose of the Personal Data Processing Policy (hereinafter “Policy“) is to inform you how “Georgian Adress” LLC (ID 431186584) (hereinafter the “Company” or “we“) processes your personal data.

1.2. The Company is a legal entity established in accordance with the legislation of Georgia, which acts as a data processor (the person responsible for processing) for the purposes of this Policy.

1.3. The legal address of the Company is: Georgia, Telavi, village Shalauri, apartment N19.

1.4. Company website: https://theaddress.ge/

1.5. Company e-mail: Info@theaddress.ge 

1.6. Company contact number: +995551228855

1.7. Contact e-mail regarding personal data: Info@theaddress.ge 

1.8. Contact information of the Personal Data Protection Officer:  +995551228855

2.1. The Policy applies to the processing of personal data on the Company’s website and mobile application (hereinafter jointly the “Platform“).  

3.1. The Policy regulates the rules of personal data processing by the Company regarding all persons (hereinafter “Data Subject” or “you“) who use the Company’s Platform to receive the Company’s services.

3.2. The Policy applies to all persons who use the Platform, regardless of whether they are registered users.

3.3. This Policy does not apply to third-party websites, services, and applications to which the user is redirected via links placed on our Platform.  

4.1. In the process of personal data processing, the Company is guided by the Law of Georgia “On Personal Data Protection”, the General Data Protection Regulation (GDPR) of the European Union, and other relevant normative acts.

4.2. The purpose of the Policy is to ensure that the Data Subject is informed regarding the processes related to the processing of personal data by the Company. In particular, this document serves the following purposes:  

4.2.1. To provide you with complete and exhaustive information about the methods, volume, and purposes for which the Company collects, stores, and processes your personal data;

4.2.2. To explain the main legal grounds and principles on which the Company relies in the process of data processing;

4.2.3. To explain your rights granted by the current legislation of Georgia and the General Data Protection Regulation (GDPR) of the European Union, and to introduce you to the mechanisms for the practical realization of these rights;

4.2.4. To describe the categories of personal data whose processing becomes necessary for the purpose of providing services to you, communication, or improving the performance of the Platform;

4.2.5. To confirm that the processing of personal data is conducted in strict compliance with the Law of Georgia “On Personal Data Protection” and best international practices (including GDPR principles).  

5.1. The Company recognizes the importance of protecting personal data and confirms that ensuring the protection of your personal data is our priority. For this purpose, the Company is obliged:  

5.1.1. To implement and constantly update organizational and technical security measures to protect your personal data from unauthorized access, accidental loss, destruction, or other illegal forms of processing;

5.1.2. Not to process your data in violation of the legislation and to use it only for those specific, predetermined legitimate purposes for which it was collected;

5.1.3. To ensure the full realization of your rights;

5.1.4. Based on your request, within the terms established by law, to provide you with detailed information about the grounds, purposes, and storage periods of your data;

5.1.5. To observe the principle of data minimization, which means that we collect and process only the data that is necessary to provide services qualitatively.  

6.1. The Company ensures the processing of your personal data in full compliance with the principles and requirements of the Law of Georgia “On Personal Data Protection” and the General Data Protection Regulation (GDPR).

6.2. You have the right to contact us at any time and receive information regarding the processing of your data. In particular, you have the right to request:  

6.2.1. Information on whether your data is being processed and to familiarize yourself directly with this data;

6.2.2. Information about the purposes of processing, legal grounds, and sources of data collection;

6.2.3. Information about the specific period of data storage or the criteria based on which this period is determined;

6.2.4. Information about the persons (recipients) to whom your data was transferred or may be transferred, including information about the basis and purpose of data transfer;

6.2.5. Information about the existence of automated processing, including “profiling,” its logic, and the expected impact on you;

6.2.6. Correction of inaccurate data, update, or deletion of data, including the right to be forgotten (“right of erasure”), the processing of which is no longer necessary for legal purposes;

6.2.7. Temporary suspension of data processing, in cases provided for by law.  

6.3. The Company is obliged to ensure that the information provided is understandable and accessible. The requested information will be provided to you within the term established by legislation (no later than 10 working days, unless otherwise determined by law).

6.4. You have the right to request the update, addition, blocking, deletion, or destruction of your personal data if it is incomplete, inaccurate, not updated, or if its processing was conducted in violation of the legislation.

6.5. You have the right to withdraw your consent to data processing at any time.

6.6. You have the right to request the termination of data processing for direct marketing purposes. The Company is obliged to stop processing data no later than 7 working days after receiving such a request.

6.7. Please note that your request for data deletion may not be fulfilled immediately if the Company has a legal obligation to store information (for example, arising from tax, archival, or consumer rights protection legislation).

6.8. You have the right to refuse a decision made solely by automated means (including “profiling”) that generates legal or other significant consequences for you.

6.9. If you believe that your rights have been violated, you can apply to the Personal Data Protection Service of Georgia (https://pdps.ge/ka ) or the court. If you live in the territory of the European Union, you have the right to apply to the relevant EU data protection agency according to your place of residence.

6.10. To realize your rights or in case of additional questions, please contact us at the electronic address: Info@theaddress.ge .  

7.1. The Company processes your personal data on the following legal grounds: your consent, performance of contractual obligations, our legal (legitimate) interests, and legislative obligations.  

7.2. We collect and process the following types of data:  

7.2.1. Contact and identification information. This is data that allows us to identify and contact you. This includes: the name, surname, personal number, phone number, e-mail, and actual address specified during registration or placement of an announcement;

7.2.2. Contractual information. This is detailed information about the legal relationship between you and the Company. This includes data about the service packages selected by you, active or archived announcements, and the history of services provided by us to you;

7.2.3. Data related to the announcement placed on the Platform. Such data includes the address of the real estate, photographs, cadastral code, and property description;

7.2.4. Location information. Such information is data about your geographical location, which the Company obtains: from the IP address of your device (mobile, computer); from the coordinates of the object specified in the real estate announcement; using GPS technology (in case of your consent) to offer you objects located near you;

7.2.5. Behavioral information. This information relates to how you interact with our Platform.  This includes search history, filter usage parameters, announcements added to “favorites,” navigation time, and other actions that help us in personalizing the service;

7.2.6. Technological information. This is data about the devices and software you use when entering the Platform: operating system, browser type, screen resolution, and unique device identifiers;

7.2.7. Communication information. This is information that the Company collects in the process of communication with you. This includes electronic correspondence, telephone recordings (for quality control purposes), messages sent via social networks, and feedback provided in any other form;

7.2.8. Financial information. This is data related to transactions conducted on the Platform: information about payments, balance top-ups, and existing debt; bank account number (in case of online sale of property or refund of money); type and number of announcements for which the service fee has been paid (e.g., VIP or paid placement).

7.2.9. Technological and behavioral data. IP address, device settings, “Cookies”, website navigation history, and location data.

7.2.10. Communication data. correspondence with the support team, complaints, and feedback.  
 

7.3. Purpose of data use:  

7.3.1. Functioning of the Platform, placement of announcements, their management, and establishing communication with potential buyers/tenants;

7.3.2. Improvement of services, offering real estate tailored to your interests, adaptation of the Platform to user needs, and statistical analysis;

7.3.3. Marketing, providing information about news, special offers, and products of partner companies (in case of your consent);

7.3.4. Security and protection, fraud prevention, ensuring technical functionality of the Platform, and responding to complaints.  

7.4. Our legitimate interest implies effective management of the Platform, development of services, maintenance of data relevance, and protection of the legal interests of the Company, which does not violate the fundamental rights and freedoms of the user.

7.5. Please note that when placing an announcement on the site and mobile application, the contact information and property details specified by you become publicly available to website visitors, due to the specifics of the service.  

8.1. The Company obtains personal data both directly from you and in the process of your use of our services.  

8.2. We collect information you provide to us when you:  

8.2.1. Register on the Platform, create a personal profile, or become our user;

8.2.2. Place an announcement about the sale/rental of real estate, place another type of application, or fill out application forms;

8.2.3. Use the online consultation functionality (chat) or contact us via the  hotline;

8.2.4. Send us letters, documentation, or messages (in both material and electronic form, including through social networks);

8.2.5. Express a grievance or request additional information about our products and services;

8.2.6. Apply to us for the purpose of employment, share your CV and other professional data with us.  

8.3. During your use of our Platform, certain information is automatically collected:  

8.3.1. Data generated in the process of formalizing and providing service/order;

8.3.2. Technological and behavioral information described in this policy;

8.3.3. Information about your activity when you use our online services.  

8.4. Data we receive from third parties:  

8.4.1. From Public Registry: to verify the status of real estate and ownership rights, if the Company decides to conduct such verification, independently or at the request of a third party;

8.4.2. From payment service providers and financial institutions: to confirm the payments conducted by you;

8.4.3. From public sources and organizations: to verify the information necessary to provide services perfectly and for fraud prevention.  

9.1. The Company ensures the protection of personal data from unauthorized access, disclosure, alteration, or destruction by taking appropriate organizational and technical measures.

9.2. Access to your personal account is protected by a combination of username and password. Passwords are stored in an encrypted form and are not accessible even to the Company’s employees.

9.3. The Company urges you to maintain confidentiality and not to disclose your access data to third parties. You are responsible for any activity conducted through your account if it is caused by your neglect of security measures.

9.4. Your personal date is stored on protected servers, access to which is strictly controlled.

9.5. Only those personnel and contractors who need it to perform their official duties and who have a legal obligation to protect confidentiality have access to the data.

9.6. Although we use reasonable and modern security standards existing on the market, it is technically impossible to guarantee absolute security when transmitting data via the Internet.

9.7. The Company tries its best to establish a connection only with those partners who observe similar high standards of data protection.

9.8. The Company is not responsible for the illegal actions of third parties who may obtain unauthorized access to data due to the insecurity of your device or network. We recommend using only a secure Internet connection when using the services.  

10.1. For the purposes of the effective operation of our website, tailoring it to user interests, and improving its functionality, the Platform uses “Cookies”.

10.2. “Cookies” are small text files that are downloaded and stored on your computer, mobile phone, or other digital device when visiting the site.

10.3. “Cookies” allow the website to “remember” your actions and choices (for example: language, font size, authorization, and other parameters) so that you do not have to re-enter them on each subsequent visit.

10.4. When starting to use the Platform, through a special message (Banner), you have the opportunity to agree to the use of Cookies.

10.5. You can restrict, block, or delete Cookies at any time from your Internet browser (Chrome, Firefox, Safari, etc.) settings.

10.6. Please note that some Cookie files are critically important for the proper operation of the Platform. In case of their blocking or deletion, certain services and functionality of the Platform may work with interruptions, or specific capabilities of the website may become fully/partially inaccessible to you.

11.1. In order to improve service quality, prepare offers tailored to your interests, and prevent fraud, we may use automated data processing, including “profiling.”

11.2. The basis for automated processing is your explicit consent, the fulfillment of contractual obligations between us, or a direct legal obligation imposed by law.

11.3. You have the right not to be subject to a decision based solely on automated processing (including profiling) which produces legal or other significantly similar effects concerning you, except where:

11.3.1. The decision is necessary for entering into, or performance of, a contract;

11.3.2.  Your explicit (written or electronic) consent exists;

11.3.3. It is directly provided for by applicable law.

11.4. In cases where a decision is made automatically, you have the right to request human intervention on our part, to express your point of view, and to contest the decision.

12.1. Your personal data is shared with third parties only to the extent necessary to achieve the intended purpose.

12.2. We reserve the right to transfer your personal information to state authorities (law enforcement, tax, or other regulatory bodies) if it is necessary for:

12.2.1. Prevention, investigation, or suppression of crime;

12.2.2. The prevention of fraud or the investigation of a fraudulent act; 

12.2.3. Compliance with a court decision or legal requirement;

12.2.4. Protection of our rights, property, or the safety of our users.

12.3. Your data may be shared with partner companies (e.g., courier services, IT support, payment systems) that assist us in providing the service. They do not have the right to use your data for their own independent purposes.

12.4. You have the right to refuse the sharing of your data; however, in such cases, our ability to perform certain contractual obligations towards you may be restricted or become impossible.

13.1. If your personal data is shared outside the European Union (EU) and the European Economic Area (EEA), the Company will take all steps to ensure the data is processed securely and in accordance with this Policy, and the Company will conduct international data transfers in compliance with legislation. This may be conducted in various ways, for example:

13.1.1. The country with which the information is shared  provides adequate safeguards  in accordance with the decision of the European Commission;

13.1.2. In the absence of a European Commission decision, we may transfer personal data to a third country or an international organization only if we take appropriate measures in accordance with the GDPR. Furthermore, you can obtain information about such measures through the communication channels provided in this Policy.

13.2. In the absence of a European Commission decision or appropriate safeguards, including binding corporate rules, the transfer of personal data to a third country or international organization is conducted only in the following cases:

13.2.1. The Data Subject has explicitly consented to the proposed transfer, after having been informed of the risks associated with the transfer due to the absence of an adequacy decision and appropriate safeguards;

13.2.2. The transfer is necessary for the performance of a contract between the Data Subject and the data controller, or the implementation of pre-contractual measures taken at the Data Subject’s request;

13.2.3. The transfer is necessary for the conclusion or performance of a contract concluded in the interest of the Data Subject between the data controller and another natural or legal person;

13.2.4. The transfer is necessary for important reasons of public interest;

13.2.5. The transfer is necessary for the establishment, exercise, or defense of legal claims;

13.2.6. The transfer is necessary in order to protect the vital interests of the Data Subject or of other persons, where the Data Subject is physically or legally incapable of giving consent.

13.3. If personal data is transferred to countries located outside the European Economic Area (EEA), we provide appropriate data protection safeguards based on the Standard Contractual Clauses (SCCs) approved by the European Commission.

13.4. In cases provided by the legislation of Georgia, we will obtain a consent of a relevant state authority for data transfer.

14.1. You have the right to data portability, which means the possibility to request receipt of the data provided by you in a structured, commonly used, and machine-readable format or to have it transmitted directly to another data controller, where technically feasible.

15.1. Your personal data helps us determine whether your account/profile might be used for fraud or money laundering purposes. In the event that we detect a risk of fraud, we reserve the right, for your own safety, to temporarily suspend transactions/orders or refuse to provide the relevant service.

16.1. Minors (persons under 18 years of age) are prohibited from using the Company’s Platform. We do not knowingly store or collect information from persons under 18. Protecting the personal information of minors is especially important to us. Therefore, if we learn that a user is under 18, we will take appropriate measures to delete that user’s personal information from our database.

17.1. We keep your personal data for the entire period of your service. Additionally, after the termination of the service, for a period not exceeding 3 years, for the following reasons:

17.1.1. To respond to questions and complaints;

17.1.2. To demonstrate fair treatment towards you;

17.1.3. For the purpose of conducting proceedings within the framework of regulations existing in relation to our activities;

17.1.4. To perform obligations established by law. .

17.2. Your data may be stored for more than 3 years if we are deprived of the possibility of deleting it due to relevant legal grounds.

18.1. You can withdraw your consent at any time, provided it does not contradict the requirements of the law.

18.2. To withdraw consent, please contact us if you make such a decision at the following email address: Info@theaddress.ge .

18.3. The right to withdrawal is possible (or relevant) only when the basis for processing is your consent.

18.4. In the event of consent withdrawal, we may not be able to provide you with full service.

19.1. The Personal Data Processing Policy document may change in accordance with changes in legislation and/or our personal data processing rules. The Policy may also be changed by the decision of the Company. Any changes made to the Policy will be published in advance on the Company’s Platform.

20.1. If you request the exercise of your rights (correction, update, addition, blocking, deletion, destruction of data, etc.), you can write to us at the email: Info@theaddress.ge .

By electronically marking/acknowledging this Personal Data Protection Policy, you confirm that you have read this Policy, agree to its terms, and have no claims. Also, the information you provided to the Company constitutes accurate and truthful data. The information was provided of your own free will, and you possess all the powers provided by legislation for this purpose

Address.ge

Personal Data Processing Policy

At The Address GE, we respect your privacy and are committed to protecting your personal data.
This policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

We may collect:

Personal details (name, email, phone number) provided through contact forms or inquiries

Property preferences and requirements

Transaction and communication history

Technical information such as browser type, device, and IP address (for security and analytics purposes)

Your data is used to:

Provide property recommendations and manage your requests

Facilitate property buying, selling, or renting processes

Communicate updates, promotions, or investment opportunities (if you opt in)

Improve our website and user experience

We store your data securely and do not sell, rent, or share it with third parties except:

When required by law

With trusted partners involved in providing our services (e.g., developers, agencies)

Our website uses cookies to enhance your browsing experience. You can disable cookies anytime through your browser settings.

If you have questions about this policy or want to update or delete your information, please contact us:
📧 info@theaddress.ge
🌐 www.theaddress.ge
🏢 150 Davit Aghmashenebeli Avenue, Tbilisi, Georgia

Address.ge

Return & Cancellation Policy

As a real estate and property management company, The Address GE does not handle product returns. However, clients may cancel or modify service agreements or bookings under the following conditions:

Cancellations must be requested within 48 hours of booking or signing an agreement.

Any payments made to third parties (developers, property owners, etc.) are subject to their individual refund or cancellation policies.

Service fees already processed may not be refundable if administrative or promotional work has begun.

If you wish to cancel property promotion or agency support services, please contact our team. We will review your request and confirm eligibility for partial or full refunds based on the service stage.

📧 support@theaddress.ge
🌐 www.theaddress.ge
🏢 150 Davit Aghmashenebeli Avenue, Tbilisi, Georgia

Address.ge